Refund policy

Returns

We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

  • Be unused and unworn.
  • Be in its original, unopened packaging.
  • Be in the same condition as when you received it.
  • Include proof of purchase.

For hygiene reasons, we cannot accept returns on hair extensions that have been opened, worn, fitted, altered or removed from their original packaging unless they are faulty.

To request a return, please contact us at chevelle.enquiries@gmail.com.

Approved returns should be sent to:

18 Milner Close,

Newbold Verdon,

Leicestershire,

LE9 9RA

Please do not send items back without contacting us first, as they may not be accepted.


Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives.

If your order is damaged, faulty or you have received the wrong item, contact us within 48 hours of delivery with photographs where possible. We’ll assess the issue promptly and arrange a replacement, exchange or refund where appropriate.


Non-Returnable Items

For hygiene reasons, we cannot accept returns for:

  • Opened or worn hair extensions.
  • Hair extensions that have been fitted, coloured, cut or altered.
  • Sale or clearance items.
  • Gift cards.

If you’re unsure whether your item is eligible for return, please contact us before sending it back.


Exchanges

If you’d like a different shade or product, the quickest option is to return your eligible item (if unopened) and place a new order once your return has been approved.


EU 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it.

This right only applies where the products remain unopened, unused and suitable for resale.


Refunds

Once your return has been received and inspected, we’ll notify you whether your refund has been approved.

Approved refunds will be processed to your original payment method within 10 working days. Please note that your bank or card provider may require additional time to process the payment.

If you haven’t received your refund within 15 working days of approval, please contact us at chevelle.enquiries@gmail.com.