Shipping policy

Order Processing

We aim to process and dispatch all orders within 1 working day.

Orders placed before 3:00 pm (Monday to Friday) will usually be dispatched the same working day, subject to stock availability.

Orders placed after 3:00 pm, on weekends or on bank holidays will be processed on the next working day.

During busy periods, dispatch times may occasionally be longer, but we’ll always do our best to keep you informed.

 

UK Delivery

 

We use Royal Mail for all UK deliveries.

Orders placed before 3:00 pm (Monday to Friday) are usually dispatched the same working day and sent using Royal Mail Tracked 24, with the aim of next working day delivery.

While Royal Mail Tracked 24 is a fast service, delivery times are estimates and cannot be guaranteed. Delays may occasionally occur due to circumstances beyond our control.

Shipping costs are calculated at checkout and will be displayed before payment.

 

International Delivery

We also ship internationally.

Delivery times and shipping costs vary depending on the destination country and will be shown at checkout.

Please note that international customers may be responsible for any customs duties, import taxes or local charges applied by their country’s customs authority. These charges are not included in your order total.

 

Order Tracking

Where available, tracking information will be sent by email once your order has been dispatched so you can follow its journey.

 

Incorrect Delivery Information

Please ensure your delivery address is correct before placing your order.

Chevelle cannot accept responsibility for delays or additional charges resulting from incorrect or incomplete delivery details.

 

Lost or Delayed Orders

If your order has not arrived within the expected delivery timeframe, please contact us at chevelle.enquiries@gmail.com and we’ll be happy to investigate with the courier on your behalf.